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Head of Digital Delivery



£50000 - £55000/annum

Birmingham, West Midlands (County)


Permanent | Full Time




Our client is a leading digital studio and are looking for a highly energetic, decisive and confident Head of Digital Delivery to lead the outputs of their digital studio. Staying in close proximity to the demands of our commercial team, your role will be to mobilize our product, design and engineering teams to accurately scope, plan, and budget and successfully navigate all projects through concept, design, prototype, development and implementation. As the creator, gatekeeper and iterator of all studio workflows and processes, you will be responsible for their adoption and ensuring that all programmes of work are managed. With a busy studio environment, you’ll need to be versatile enough to oversee multiple clients and projects simultaneously, making calls on priorities to guarantee our projects are delivered to the highest possible standard

You will be the studio’s rock, leaned on for direction in the tricky moments, while providing the framework to elevate our teams above their usual game, and leading our Project Managers and Delivery Manager to do the same. This is a chance to bring your experience into the heart of a busy agency environment, and make a statement.

On a day-to-day basis, you will be responsible for:

Overseeing the studio throughout from pre-sale to planning to delivery and deployment

Plan and manage the studio team disciplines to ensure maximum studio utilization

Forecast future studio resource requirements against the new business and existing client pipeline

Coaching and managing the development of the digital project managers and delivery manager

Identifying critical risks and issues and collaborating with the studio teams to successfully resolve, limiting business impact and maintaining our clients confidence

Iterating and maturing our current studio workflows, and creating new ones - ensuring all relevant documentation and training is provided, and ultimately adhered to

Make executive decisions on the priorities for the studio and ensure communication is heard loud and clear across the departments about where energies are required

Plan and execute the support and processes for new service lines, working in tandem with the commercial team to execute delivery perfectly against future sales

Producing content and opinion pieces related to your craft and experiences


Your Experience:

5 years minimum experience in digital delivery

Held a Head of Department position for a minimum of two years, inclusive of team level management and interfacing at board level

Worked in a digital agency for an extensive period

Qualified to practitioner level for Prince2 and PSM, with demonstrable experience of both on large scale programmes of work

Led and successfully delivered multiple digital platforms

Successfully built out numerous operational workflows to answer the demand of a busy digital business

Expert level understanding of digital delivery and production approaches, complemented by strong technical knowhow

Your Skills:

Comfortable managing multiple projects and working with different project teams simultaneously

Expert level on software including Jira, Confluence, SmartSheet, Synergist or other similar project management support tools

Commercially focused, working closely with both Client Services and Sales team and able to speak with confidence and direction at client level

Able to lead delivery teams confidently from the front, providing direction and arranging resources to support client and business objectives

Mastery of forecasting headcount requirements and maximizing revenue potential in real time

Can develop a team, identifying training and career objectives to support

Natural ability to build strong relationships and influence others, at all levels of the business

Ongoing commitment to continuous improvement and development of your operation and its influence on the company

Confident in thought leadership and projecting a POV internally and externally