£26000 - £28000/annum
Permanent | Full Time
Job Title: Operator
Reporting Lines: IT Operations Manager
Working within the IT Operations Team your main objective will be to ensure IT systems are monitored. Be responsible for the identification of interface errors and IT batch processing failures, manage these issues through to resolution.
You will be an experienced support person with a sound understanding of retail IT landscapes and a good understanding of retail business process.
The role will require out of hours shift work
Become the main point of contact for all alerts and problems from all areas of IT
Act as a clear communications channel to the support teams of issues highlighted
Escalation to management all major operations and production issues.
Liaising with 3rd party vendors and external support
Manage batch and interface jobs
Input into problem management and change management
Undertake system administration tasks as needed
Undertake security patching across all IT systems and follow the IT Change Control process
Assist with the running of the annual audit reports and escalate compliance concerns
To recommend improvements to enhance the delivery and reliability of production systems.
Improve production operations by identifying any process that can be automated and highlight to management.
Mission & Values
§ Demonstrates the Company's values in behaviour.
§ Works toward the company mission.
1. 2-5 years operations management experience in a retail environment
2. Knowledge of typical retail IT landscapes
3. Highly driven, self-motivated & confident to succeed under pressure
4. Experience of coordinating teams during major incidents
5. Excellent reporting & communication skills to IT & Business teams
6. Able to cope with several concurrent tasks
Enthusiasm: Can demonstrate enthusiasm in their work, in the brand, and in the product ranges. Can embrace our mission and vision. Understands the importance of a fun, and has a positive ‘can-do’ attitude.
Analytical and Logical. Ability to solve problems, review data and implement effective and structure processes.
Flexibility. Prepared to work in a changing environment and understands the need to offer flexibility at times of pressure
Accurate: Excellent administration skills, quality driven and attentive to detail
Self Motivated: Self driven and able to work effectively without supervision
Teamwork and collaboration. A good team player who understands the need to work together and support other colleagues