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IT Operator



£26000 - £28000/annum



Permanent | Full Time




Job Title:  Operator

Department: IT

Reporting Lines: IT Operations Manager

Job Purpose

Working within the IT Operations Team your main objective will be to ensure IT systems are monitored.  Be responsible for the identification of interface errors and IT batch processing failures, manage these issues through to resolution.

You will be an experienced support person with a sound understanding of retail IT landscapes and a good understanding of retail business process.

The role will require out of hours shift work


Become the main point of contact for all alerts and problems from all areas of IT

Act as a clear communications channel to the support teams of issues highlighted

Escalation to management all major operations and production issues.

Liaising with 3rd party vendors and external support

Manage batch and interface jobs

Input into problem management and change management

Undertake system administration tasks as needed

Undertake security patching across all IT systems and follow the IT Change Control process

Assist with the running of the annual audit reports and escalate compliance concerns

To recommend improvements to enhance the delivery and reliability of production systems.

Improve production operations by identifying any process that can be automated and highlight to management.

Mission & Values

§  Demonstrates the Company's values in behaviour.

§  Works toward the company mission.


1.    2-5 years operations management experience in a retail environment

2.    Knowledge of typical retail IT landscapes

3.    Highly driven, self-motivated & confident to succeed under pressure

4.    Experience of coordinating teams during major incidents

5.    Excellent reporting & communication skills to IT & Business teams

6.    Able to cope with several concurrent tasks


Enthusiasm: Can demonstrate enthusiasm in their work, in the brand, and in the product ranges. Can embrace our mission and vision. Understands the importance of a fun, and has a positive ‘can-do’ attitude.

Analytical and Logical. Ability to solve problems, review data and implement effective and structure processes.

Flexibility. Prepared to work in a changing environment and understands the need to offer flexibility at times of pressure

Accurate: Excellent administration skills, quality driven and attentive to detail

Self Motivated: Self driven and able to work effectively without supervision

Teamwork and collaboration. A good team player who understands the need to work together and support other colleagues