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IT Service Desk Analyst




Bridgend, Bridgend county borough


Permanent | Full Time




Our Client is offering a fantastic opportunity to become a member of an Award Winning World Class Service Desk. They support many clients on a Global scale, providing an excellent opportunity to progress your career within the IT Sector.

Main Tasks and Objectives for the IT Service Desk Analyst are:

· Be readily available to answer the phone to our clients in a professional and efficient manner.

· To provide front line troubleshooting, diagnostics and to provide technical fixes.

· To support a variety of custom made/bespoke applications, Microsoft applications and desktop applications.

· Plus a variety of off-the-shelf industry tools.

· To support networks, hardware and printers etc.

· Actively employ, share and contribute to the company's knowledge base.

· Manage open incidents in line with industry best practice guidelines.

· To support local and Global clients.

· Take control, understand goals and own your performance.

Desirable Skills / Experience:

· IT Qualification desirable but not essential

· Previous experience working on a Service Desk would be an advantage

· IT problem solving

· Knowledge of Active Directory

· Excellent knowledge of Microsoft Applications

This is a Permanent role

Working 37.5 hours Monday to Friday

Salary: £18,785 plus excellent internal benefits:

· Pension Retirement Plan

· Share Purchase Plan

· Cycle to work

· Buy and Sell Annual Leave Scheme

*We shall only respond to candidates with the relevant experience for this role