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IT Support Engineer



£28000 - £30000/annum



Permanent | Full Time





The IT Support role:

ACM Resourcing is looking for a proactive and driven individual to join an IT Team for a digital business based in Central London.

The role of the IT Support Engineer you will provide first-tier online and in-person support to the office. At the same time, you will be joining a global team, contributing to remote support of global offices.

From the moment you join the company you will be given areas of responsibility, expected to manage your own time, maintain a positive, problem-solving mindset, and be attracted by the challenge of delivering high quality support.

Core responsibilities:

Troubleshooting tech issues, in person and remotely, including help desk operations and deskside support for all Mac equipment

Configuring and deploying Macs, VoIP phones, hardware, and networking equipment

Supporting both our proprietary and third-party software applications

Maintaining meeting room hardware for conference calls and video conferencing

Collaborating with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly

Maintaining the company IT hardware asset register


Experience with Macs (Apple technician, Helpdesk Engineer)

Strong understanding of computer hardware (macOS/iOS)

Evidenced problem-solving skills, comfortable navigating ambiguity

Thrives in a results-oriented, fast-paced environment


People-oriented, customer service mindset

Excellent communication skills, and infectious energy

Naturally positive attitude, with the ability to maintain patience and composure under pressure

Excellent track record of successful service delivery (in IT or another field)

Team-oriented mindset, with a natural willingness to always go the extra mile

ACM Resourcing are a leading Mac IT recruitment company work on various positions in the market please don't hesitate to get in touch with me for a confidential chat about how we can secure your next position