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Technical Support Engineer



£25000 - £35000/annum + Benefits

Basingstoke, Hampshire


Permanent | Full Time




MasterControl is an international SaaS company that enables regulated companies to get their products to market faster, while reducing overall costs and increasing internal efficiency. Our customers include medical device, pharmaceutical, food and manufacturing companies.


The Technical Support Engineer (TSE) provides in depth, high-level technical support to MasterControl customers. The TSE maintains systems-level expertise and root cause-level troubleshooting while resolving advanced technical issues for our customers. TSEs work with fellow team members, service consultants, sales operations and other company resources to increase customer satisfaction and loyalty.

TSEs are responsible for the identification of software defects and the reporting of such to engineering while providing interim solutions and workarounds when necessary. This position works with other internal resources to ensure that issues are resolved in a timely fashion. TSEs follow technical support industry standard best practices, concepts, and procedures. A certain degree of creativity and latitude is required.

Full product training will be part of the onboarding process for the successful candidate.

We are growing, we are currently looking for several excellent support engineers to join our expanding team!!


* Excellent customer relationship and advocacy skills

* Database & MySQL

* LDAP & Active Directories

* Superior Trouble shooting skills

* Attention to detail

* Solid writing and communication skills

* Knowledge of Enterprise networks

* Knowledge of Cloud architecture

Why Work Here?



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs and company parties, you can't really go wrong. MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:

* 25 days annual leave, plus bank holidays

* Competitive salaries with annual increase reviews

* Private Medical Insurance

* Optional Dental Plan

* Group Life Insurance

* Pension Scheme

* Great Flexibility

* #WeLovePizza

* Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorised to work in the UK