1st Line Support Engineer

Location: Oxfordshire (office based) My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls. The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: • Deliver an exceptional standard of customer service • Provide 1st Line Support via remote tools and telephone to customers • Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed • Liaise with 3rd party vendors • Prioritising workloads and complete service desk tickets in line with SLAs • Ensuring documentation is accurate Required Skills: • Exceptional verbal and written communication skills • Exceptional customer service skills • Can do attitude, and willingness to learn new skills • Windows Desktop Operating Systems • Windows Server, Microsoft 365, Active Directory user administration • Good time management skills • Confident and assured, and able to operate under pressure • Hardware Support (Dell, HP and Lenovo) • RMM tools • A full driving licence Desirable Skills: • Degree educated • At least one years in a similar role • ITIL foundation Benefits: For the successful candidate my client offer excellent opportunities for career development and fully funded training and exams, life insurance, company pension and company bonus scheme