2nd Line Support Engineer

Job title: 2nd Line Support Engineer Location: Peterborough (onsite) Salary: £30-35,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2nd line Engineer to their established customer support team. This is an exciting opportunity to gain hands on experience across a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers. This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs. Training and mentorship will be provided throughout, but we would be looking for an individual with a strong basis of knowledge around infrastructure support. Required Experience Previous 2nd line level experience in either an internal facing or MSP environment. Excellent communication and customer service skills. Experience troubleshooting both software and hardware issues, and able to create methodical solutions. Experience in deploying onsite hardware and software deployments. Strong experience with Microsoft AD and Exchange. Knowledge of Windows server. Networking experience including switch configuration, routing protocols, Firewalls, and VPNs. If you'd be interested in finding out more details about this position, please apply with an up-to-date copy of your CV. 2nd line Support Engineer / Infrastructure Support / Support Analyst / Managed Service Provider / Hardware / Software / Windows / Microsoft Office 365