2nd Line Support Engineer

2nd Line Support Engineer – Hybrid - Irlam I am currently recruiting for an 2nd Line Support Engineer for my Irlam based client, this is an internal based role, working on a hybrid basis. About the role As a 2nd Line Support Engineer you will be joining a friendly, supportive and high-performing team of web/app development, user experience, infrastructure, and IT service specialists. You’ll be hands-on with the day to day running and maintenance of systems, and the focal point for our users for whatever problems they may have. Working independently, you’ll be a skilled problem solver, troubleshooting a variety of technical challenges, assisting with cyber-security initiatives, and taking a positive, proactive approach to your work. The role will include: * Desktop maintenance (mostly Windows 10, with some Apple and Android devices) * Deploying software roll-outs and patches * Application/user support – Microsoft Office365 * Help maintaining enterprise anti-virus solutions * Hardware and Software installation / fault finding * To create and update in-house documentation for the IT service desk * Building and maintaining Windows Server environments * VMware Maintenance * Windows Desktop Maintenance * Windows AD/Group Policy/DNS/DHCP * Sharepoint Admin * DELL Firewalls/Switches configurations and maintenance * Enforcing security practices * Monitoring Network and infrastructure with PRTG software * Project Work - upgrading infrastructure. * Networking both physical and virtual * Asset Control * 3rd Vendor Communications Training in the above areas will be provided if necessary. Please note all technical staff are given a thorough aptitude and technical test during interviews as part of the company’s common employment practice