D365 CE Support Analyst

Expired
Company:  Nigel Frank International
Location: Edinburgh
Closing Date: 14/01/2025
Salary: £45000 - £60000/annum Additional Benefits
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description D365 CE Support Analyst - My client is seeking a skilled, experienced Dynamics 365 CE Support Analyst to join their growing internal team providing essential application support to their users. The successful candidate needs to have a background in 2nd/3rd line support within a D365 CE/CRM environment, excellent communication skills and an enthusiastic, analytic approach to resolving issues. Role & Responsibilities Deliver exceptional 2nd + 3rd line operational support to users on D365 CRM + Power Platform. Well versed in Power apps (model driven + canvas). Ability to liaise with cross functional teams, working closely with developers in particular on small changes + enhancements to the system. Identify potential issues and prevent escalations through delivering continuous system improvements. Skills & Qualifications Experience working on Dynamics 365 CE/CRM - Customer Service Module (preferable but not essential) Knowledge of Power Platform/Power Automate - Skilled with customisation and system configuration. Proven background in resolving 2nd/3rd line support tickets within D365 environmentBenefits Competitive Salary - Up to £60k dependant on experience Flexible, Hybrid working model. Life assurance, enhanced pension contributions and more. Apply Today! (T) (phone number removed) (E) (url removed)
Nigel Frank International
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