Company:
Michael Page
Location: Sale
Closing Date: 29/05/2024
Salary: £22000 - £26000/annum Company benefits
Hours: Full Time
Type: Permanent
Job Requirements / Description
A Service Desk Analyst is required to provide first-class technical support and customer service to internal users. This role involves working collaboratively with team members to solve complex IT issues in a timely manner.
Client Details
Service Desk Analyst - Manchester
Our client is a leading entity within the Not for Profit sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause.
Description
Service Desk Analyst - Manchester
Provide top-notch technical 1st / 2nd line support to internal users.
Solve complex IT issues efficiently via Telephone / Email / Face to face.
Work collaboratively with team members.
Ensure customer satisfaction through excellent service.
Maintain and update the service desk system regularly.
Escalate issues to the appropriate department when necessary.
Contribute to the continuous improvement of the IT department.
Adhere to all company policies and procedures.Profile
Service Desk Analyst - Manchester
A successful Service Desk Analyst should have:
Relevant educational qualifications in Information Technology or related field
Experience in a similar role Service Desk / Helpdesk role.
Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc.
Excellent troubleshooting and problem-solving skills
Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices
Outstanding customer service skills
Strong team working capabilities
Able to work efficiently under pressure.Job Offer
Service Desk Analyst - Manchester
A competitive annual salary up to £26,000 (ranging from £22,000 to £26,000)
Generous holiday leave of 28 days
Pension scheme
Cycle to work scheme
A supportive and collaborative work culture.
The opportunity to make a difference within the Not for Profit and Charities sectorIf you are a driven and dedicated Service Desk Analyst looking for an exciting opportunity in Sale, we encourage you to apply
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