Service Owner Specialist

Cadent Gas Ltd At Cadent we’re excited to be part of the future of UK energy!? We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do. As the IT Service Owner Specialist, you will be accountable for the effective delivery of end-to-end IT Services to Cadent via their IT Service Providers. You will be providing 24x7x365 coverage to manage Service operations to a designated product line and the day-to-day operation of associated production IT Systems and resolve incidents. Your responsibility will ensuring an efficient and effective support model is in place for an IT Product line that is aligned to an agreed Service Model Design with clear roles and responsibilities across all associated support functions (internal and 3rd party service providers). Key Responsibilities maintaining the availability and serviceability of your IT product line and associated services, along with driving continuous improvement, of Cadent’s IT Services  Definition, maintenance and ratification of associated IT Services and SLA’s to ensure  efficient and effective user experience. Managing the resolution of IT Incidents and Requests within agreed Service Levels and any service escalations across the IT Product line during normal office hours in liaison with Critical Incident Manager, associate support function leads and 3rd party suppliers  Managing out of hours resolution of High Priority IT incidents within agreed Service Levels for all Cadent services in liaison with Critical Incident Manager, associated support function leads and 3rd Party suppliers. Driving required escalations with vendors and acting as delegated authority for director of Service operation to make key decisions and authorise any service restoration activities. Assessing service impact of changes and gaining business approvals and managing the risk created by planned and unplanned outages to product lines.  Accountable for availability of critical services in line with agreed Service levels. providing operational support across all IT Services 24x7x365 (on a rota basis) Skills and Experience Extensive IT experience at management level including the delivery of IT Services in a multi-sourced environment and a track record of managing IT Service Providers Qualified to ITIL foundation as a minimum Experience of working under PRINCE2 and AGILE Project Management Methodologies Strong customer service experience preferable at a senior level Experience of working with a variety of stakeholders, strong interpersonal and leadership skills Experienced in driving colleague/customer results through management of direct/indirect resources Ability to build strong interpersonal and relationships with virtual team and key stakeholders both internal and external to Cadent Excellent communication skills at all levels, with the ability to translate complex IT issues into business related vocabulary. What’s In It For You Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer: Funding and support towards completing qualifications Ample opportunity for progression within the business Mentoring and guidance opportunities   Why Join Us We offer a host of benefits to suit your lifestyle and support your well-being. These include: Annual bonus  Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%) 25 days holiday, plus statutory days, and an option to buy more Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development  Strong focus on supporting you as an individual including: Flexible working Strong commitments to ED&I Generous family provision policies  Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more My Offers membership card – offering discounts and savings from hundreds of retailers 2 paid volunteering days per year  Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships    We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role. Diversity and Inclusion Don’t meet every single requirement listed?  Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent. As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.  We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!  Circle Back Initiative As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.  We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.  Be part of something big. Help shape the future of gas for generations to come. What’s next? To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent and what we do, visit our website at