1st Line IT Support

1st Line IT Support Leicester (LE1) £26,000 - £30,000 The Role We are seeking a dynamic and experienced IT first line support to join one of our prestigious client. As an IT Technician, you will play a crucial role in maintaining and managing 1st and hardware and network issues. Approximately 50% of your role will involve hands-on support, addressing hardware issues on the floor with colleagues, while the remaining 50% will be dedicated to managing service requests and enhancing IT support processes. Key Responsibilities Your responsibilities as the 1st line IT Technician are: Acting as a first point of contact for IT issue Responding to technical queries Responding to Tickets and emails in a timely manner Provide remote support and guidance to users Install, complete and maintain computer systems and peripherals Documenting support activities effectively Assist with the implementation of IT projects and upgrades The Candidate The ideal candidate for this role would be someone with: Previous experience in a similar IT role Strong knowledge of Windows operating systems and Microsoft Office applications Basic understanding of networking principles and troubleshooting techniques Excellent communication and customer service skills Ability to work independently Strong problem-solving skills and attention to detail Benefits Salary up to £30,000 Opportunities for career progression and training   Pension scheme Regular social events Office based role with no requirements to travel