IT Technician

Are you looking for a new exciting opportunity working as an IT Technician to be based in Reading? Main Duties of the Role * Provide 1st line technical support and call logging services * Provide technical advisory and diagnostic support service to customers * Provide remote network monitoring and management * Ensure that all reported technical issues are dealt with efficiently and professionally ensuring that they are recorded accurately and resolved within agreed SLA’s * Monitor call queues to ensure that calls are being escalated and resolved swiftly Your Skills and Experience * Excellent communication skills both written and verbal * Good working knowledge of Microsoft Desktop Operating Systems and applications * Knowledge of Active Directory and Group Policy * Understanding of TCP/IP, DNS, DHCP and VLANs Salary * £23,000-£25,000 per annum, depending on experience