IT Support Engineer

Are you looking for a new exciting opportunity working as an IT Support Engineer for a successful Service Provider based in Bristol? This can be a hybrid opportunity with an alternating shift pattern including an afternoon shift. Main Duties of the Role * Provide 2nd Line Support to customers over the phone and email whilst keeping the ticketing system up-to-date. * Manage tickets escalated from 1st line members * Maintaining internal documentation * Attending customer site when required Your Skills and Experience * Experience within a similar position, ideally in an MSP environment * Excellent communication skills both written and verbal * Microsoft Desktop & Server, Exchange, Active Directory, 365 * VMware / Hyper-V * Configuring and supporting Firewalls and Switches * Knowledge of ITIL Salary * £27,000-£30,00 per annum, depending on experience