Network Operations Centre Analyst

Trust Payments have an exciting opportunity for a Network Operations Centre Analyst to join the team. Location: Bromley Salary: Competitive + Shift Allowance Job Type: Hybrid, 24/7 shifts including weekends (any antisocial hours can be worked from home) Reporting to: NOC Team Leader About Us: Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. Network Operations Centre (NOC) Analyst – The Role: The NOC Analyst is responsible for monitoring the availability and performance of Trust Payments systems and services, both internal and customer facing, on a 24/7 basis. The role holder will assess and investigate any issues, co-ordinating with internal teams and 3rd parties to ensure they address them both directly and through escalation processes. Given the 24/7 nature of this activity, shift work is expected. Network Operations Centre (NOC) Analyst– Key Responsibilities: The NOC Analyst will: - Provide 24/7 monitoring services for a complex set of internal and 3rd party systems, processes, applications and connections - Monitor the reachability of all connections within the network, initiating troubleshooting to address any failures - Analyse process and system functions and failures to quickly isolate and define problems - Communicate throughout any event, ensuring internal and external parties (including customers) are kept up to date - Track usage and maintain a trend analysis of system load, usage, and responses, allowing for proactive identification of issues - Perform diagnostic analyses of the application, network & related systems as and when required - Provide on-site and remote technical services as necessary to ensure continuing monitoring - Organise and prioritise their own workload, in line with business requirements - Work with their line manager to provide necessary documentation & reporting on actions required/taken, including root cause analysis of issues - Contribute to the management of disaster recovery processes, providing support within any incident as required and directed by the incident manager - Comply with all legislation and codes of practice appropriate to the role Network Operations Centre (NOC) Analyst – You: Essential: - Previous experience within a NOC environment or similar, on AWS or equivalent platforms. - Previous experience working and troubleshooting in a Linux/Unix environment. - Demonstrable ability to problem solve both proactively and reactively. Ability to prioritise own workload. Desirable: - Background in technology and knowledge of the Payment Business Industry - Understanding of Payment system capabilities and features - Programming skills (macros & scripts) Network Operations Centre (NOC) Analyst– Benefits: - Opportunity to be part of a rapidly scaling, prominent Fintech business - Flexible working - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders - Family friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building - Celebrations To submit your application for this exciting Network Operations Centre (NOC) Analyst opportunity, please click ‘Apply’ now