Salesforce Product Manager

Salesforce Product Manager Location: Remote / Farringdon / Nottingham Salary: £74,742 Expires: 06/05/2024 Our mission MTVH is one of the UK?s largest housing associations. Our vision is that everyone should have a home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve. About the role We?re looking for a talented Salesforce Product Manager to lead the development and implementation of Salesforce across our business. We have an ambitious multiyear plan to roll out Salesforce across our services to streamline business processes, increase efficiencies and create a much-improved customer and colleague experience. In this role, you?ll lead the work to improve the foundational contact handling and omni channel experience for customers and teams, as well as developing a range of different solutions that include, enabling the marketing, letting and sale of our homes, through to the ongoing management homes and resident services. You?ll also be working on developing our property services, where we?ll be looking to create solutions that help us improve the management and safety of our homes, from compliance work to enabling customers to request and schedule repairs for their homes, powered by Salesforce?s business process and workforce management capabilities. Your responsibilities As Salesforce Product Manager, you?ll be responsible for creating and communicating a strategy and an outcome-oriented Salesforce development roadmap. You?ll act as a conduit between our customers, the business and the Technology team to make sure Salesforce solutions are aligned to our business goals and meet the needs of our customers. Working in an agile, multi-disciplinary project team, you?ll lead the delivery of the Salesforce roadmap of work for both internal and external services. Supported by our Digital Product Managers, you?ll ensure Salesforce development enables digital transformation, and that where appropriate, digital by default is the approach taken for the majority of services onboarded to Salesforce. You?ll take on ownership of the product backlog, working closely with the Salesforce Solution architect and tech lead to refine user stories required to deliver Salesforce solutions. Working in 2-week sprints, you?ll lead the team's rituals to deliver the product backlog. You?ll be the main point of contact for the high-level reporting of Salesforce development, into the Technology Portfolio. What you'll need to succeed You?ll ? Have experience as a Salesforce Product Manager, or delivering customer focused, CRM and digital solutions are customer-focused and will prioritise and promote the delivery of quality services are a strong communicator and influencer and will be adept at communicating your vision for CRM development can question the status quo and are able to influence, plan and deliver change within a service area are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment