Software Support / 1st Line Support / Technical Service / Helpdesk

Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client. Salary is £24k - 28.5k This is a permanent role with HYBRID working conditions. This role will suit someone who is a fresh Computer graduate or someone with 1-2 years’ experience in an IT / software Support role. This is an excellent opportunity for someone who wants to progress their career with opportunities to move into: * Senior Software Support role * Development * Implementation * Consultancy * Sales FULL TRAINING WILL BE PROVIDED You MUST be an enthusiastic, customer focused person who is willing to learn and progress. Duties & Responsibilities • Serve as the initial contact for customers via phone, email, or chat. • Address customer requests for assistance promptly. • Utilise knowledge and skills to meet customer needs and resolve basic problems within established specifications and defined standards. • Deliver an outstanding customer experience by showcasing excellent communication skills, responsive follow-through, and advocating for customer issues within the support team and other internal departments. • Ensure timely follow-up with customers, maintaining an exceptional support experience. • Create comprehensive case notes and documentation for customer issues. • Prioritise incoming issues and route them to the appropriate resources for resolution