Service Desk Analyst - London

We are seeking a dedicated Service Desk Analyst with a keen interest in technology and problem-solving abilities. The ideal candidate will play a crucial role in providing first-line support to users, ensuring that their technological needs are met and issues are resolved promptly. Client Details Service Desk Analyst - London Our client is a leading entity in the not-for-profit and charities sector, with a workforce of over 2000 employees. Based in London, they are dedicated to providing high-quality services and making a significant difference in the community. Description Service Desk Analyst - London Providing first / Second line support to internal and external users. Diagnosing and resolving software and hardware incidents. Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc. Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management. Participating in service improvement initiatives. Ensuring accurate logging and resolution of tickets. Assisting in the delivery of IT projects. Supporting the roll-out of new applications. Creating and maintaining service desk documentation. Contributing to team meetings and sharing best practices.Profile Service Desk Analyst - London A successful Service Desk Analyst should have: Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices. Relevant educational qualifications in IT or related field Excellent problem-solving skills Knowledge of ITIL best practices Ability to work effectively in a team Strong communication and customer service skills Familiarity with various operating systems and platformsJob Offer Service Desk Analyst - London This is a Fix term contract with for 12 months with full company benefits. A competitive salary range of £26,000 - £31000 per year Generous holiday allowance Flexibility in working arrangements Inclusive and supportive company culture Opportunity to contribute meaningfully to the not-for-profit and charities sector Pension scheme.We strongly encourage individuals who are passionate about technology and making a difference in the community to apply for this Service Desk Analyst position. Be part of our vibrant team in London and let's make a difference together