Delivery Transition Head

Job Title: Delivery Transition Head Location: London, UK Role:The Transition Director is responsible for Leadership, Management and delivery of Wipro’s Signature Outsourced & Managed Services Transition Projects and Programmes that are multi-geography, organizationally complex, and operate across multi-cultural global environments. Responsibilities: * Deliver all Transitions in line with Wipro’s Transition Framework and recognized best practice methodologies * Produce detailed Transition plans with agreed milestones and interdependencies. * Participate in all Governance reviews with the customer – daily, weekly and monthly * Publish weekly transition dashboard incorporating all Transition streams to the stakeholders. * Responsible for management of the wider transition team, project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders. * Interface with 3rd party suppliers, for planning timelines and to ensure quality of deliverables. * Escalate major Transition issues to Management with recommendations on how to address. * Ensure Transition programmes are within time and budget constraints and meet the required level of quality. * Conduct due diligence, demonstrate Transition delivery capability, prepare and make presentations on Transition to potential clients during sales cycle. * Collaborate with Delivery, Operations & Quality teams to ensure Smooth Cutover. * Ensure smooth handover to the delivery team at the end of the transition. * Document the learning’s from Transition at the end of the project and discuss with key stakeholders. * Conduct client satisfaction surveys with clients regarding Transition effectiveness Core Skills(Must have): * Extensive years of IT experience predominantly managing large Infrastructure outsourcing Service Transitions and Service Delivery. * Recent experience of Infrastructure Services Takeover from Client’s Incumbent suppliers or Client In-house teams is a MUST. * Experience of Transition Lifecycle Management, including service desk, Cloud & Data Centres, End User Computing, Network management, hardware maintenance etc. The candidate should be able to provide examples of successfully leading and delivering such transitions. * ITIL based Service Management knowledge. * Excellent communication skills with a strong ability to persuade and influence client and stakeholders. * Ability to work at CXO level in customer organizations in developing strategies, relationships, etc. * Knowledge of Outsourced Managed Services Delivery methods, practices, process and tools. * Risk management experience with ability to proactively assess/manage/mitigate risks. * Experience in interfacing with sales and client teams in developing/validating Transition Solutions, proposals, and Due Diligence exercises. * Drive Optimization Plan as per project requirements and expectations – Availability, Scalability & Capacity Planning of project resources with Change controls. * Knowledge of Operationalizing policies, procedures, MIS, Forecasting and Scheduling techniques. Wipro is an exciting organisation to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. Your benefits include * Contributory pension of up to 5% * Extra holiday purchase * 4x life insurance policy * Private medical insurance (50) Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome