2nd Line Support Engineer

2nd Line Support Engineer Watford Up to £35,000 DOE Our client is a leading MSP based in Watford, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry. As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our internal teams. This position involves a mix of user support, system administration, troubleshooting, and collaboration with other IT professionals. Responsibilities: * Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking. * Troubleshoot and resolve hardware and software problems in a timely manner. * Perform system administration tasks such as user account management, Active Directory updates, and software installations. * Monitor and maintain IT systems to ensure optimal performance and reliability. * Collaborate with internal teams to implement IT solutions and improvements. * Respond to and resolve escalated support tickets efficiently. * Document technical procedures and solutions for future reference. * Assist in the setup and configuration of new IT equipment and software. * Liaise with external vendors and service providers when necessary. Requirements: * Proven experience as a 2nd Line Support Engineer or similar role. Experience working for an MSP is advantageous. * Solid understanding of IT systems, networking, and infrastructure. * Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites. * Experience with hardware troubleshooting and software installations. * Ideally you will have familiarity with IT security principles and best practices. * Excellent problem-solving skills and attention to detail. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. * Ideally you will have, or working towards (e.g. Microsoft Certified Systems Administrator, Azure Solutions, Architect Expert etc) If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the Watford area, we encourage you to apply and join our talented team! To apply, please submit your CV for immediate consideration