Insight Analyst

As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: * Managing the day to day operations of Qualtrics XM platform surveys and feedback. * Scripting questionnaires including skip logic dashboard development and data collection. * Customer Experience data analysis insights. * Data interpretation and storytelling leveraging analytics on the Qualtrics platform. * Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - * Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) * Ability to configure the Qualtrics platform. * Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: * 25 days annual leave * Up to 15% discretionary performance based bonus per annum * Defined Contribution Pension (up to 4% employee, up to 8.5% employer) * Permanent Health Insurance * Private Medical Insurance * 4x Life Assurance * £35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now