Logistics and Sales Support Operative

About the role: The Logistics and Sales Support Operative, responsible for ensuring the smooth and effective movement of goods, both in terms of delivery to customers and the reverse logistics process.  Key duties and responsibilities are: Acting as the first point of contact for customers Providing customer assistance in the return of faulty and non-faulty goods. Keeping our customer up to date on the latest tracking/delivery information. Providing domestic and international shipping quotes to the sales and services teams as required. Organising same day collections and deliveries for orders, managing the tracking of same day shipments to ensure that they arrive on time. Provide order tracking details and Proof of delivery (POD) to internal and end user customers as required. Liaise with our courier partners to provide swift resolutions to escalations from our internal teams and customers. Make decisions around re-shipping orders to customer in the event of a delivery failure. Ensuring special ‘rollout’ projects are monitored and deliveries are made on time. Rectifying deliveries that are already in the logistics network. Raise insurance claims with the carriers and track the claim through to completion. Checking courier invoices for completeness and accuracy. Issuing customer credits and returning stock back to our inventory system. Cover for other team members as appropriate. Skills, knowledge and experience: Use of computerised inventory management systems. Excellent communication skills at all levels. Understanding of the ADR/IATA guidelines for lithium ion is preferable but not essential IT skills with the ability to learn new systems Hard working, structured and organized approach with an excellent eye for detail. Work well under pressure, alone and as part of a team Accurately implement and work in line with Company policies and procedures. Ensure professional standards, personal presentation and personal conduct, projecting a professional image at all times. Previous experience is advantageous but not essential Who are Jigsaw24:  We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see  Benefits at Jigsaw24:  You will receive a wide range of benefits working at Jigsaw24 including: 26 days holiday Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services Cycle2work Travel to work loan Free on-site parking Staff purchase scheme on fantastic Apple products and more Unlimited bistro coffee and tea facilities Enhanced family-friendly policies Pension scheme Electric Vehicle scheme Life cover We are always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies – it’s about what you can achieve. As a business, we never stand still.  In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more  please visit our “about us” section on our website by clicking  From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence