Support Technician

We require a Technical Analyst to start in St Neots, Cambridgeshire for a Permanent Contract working for a leading award-winning IT services organisation focused on working with small and medium-sized organisations offering next-generation IT services. Salary: £25,000- £32,000 per annum depending on experience Location: St Neots, Cambridgeshire Key Requirements: * Perform technical audits for new clients, highlight deficiencies and the corresponding recommendations in a formal proposal document. * Initiate and implement projects to a high standard; ensure that the client documentation reflects the changes. * Investigate, diagnose, and resolve technical issues raised by your client base. * Provide support to clients owned by other Technical Leads in case of absence or unavailability. * Work alongside the other team members to deliver complex projects when appropriate. * Operate in a shift rotation to provide effective cover during operational hours (07:00 - 19:00). * Take ownership of your tasks and work without supervision. Successful candidates must have valid: * Computer Science Degree or other suitable certifications * Technical proficiency in the following: Microsoft 365, Microsoft Azure, Microsoft Windows Server (2019 and prior), networking (IP & VLAN, DHCP, DNS, firewall configuration, SD-WAN), Experience of working with Microsoft Windows. * Good understanding of networking. * Confident with directly dealing with clients in face-to-face contact, over the phone, and via email. * Familiarity with managed IT services environments. In return, we offer: * £25,000- £32,000 per annum * Competitive Salary based on ability and experience * Company Profit Sharing Scheme * 40 Hours per week * 34 Days holiday per annum including public holidays and Birthday leave * Contributory company pension * Discounted gym membership local to our head offices