IT Support Engineer
Location: Hybrid of Hendon or Coventry and remote
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We have an exciting entry level opportunity to join our Service Desk Team to provide systems administration support to end users of the biometric Services. This position operates on a shift basis and the team are accountable for Access, Event, Incident, Request and Problem Management activities.
What will I be doing?
You will work to keep the programme system operational by:
- Performing system administration tasks as defined by the Operating Procedures.
- Routinely monitoring the system using the software and hardware tools provided.
- Responding appropriately to errors or faults as notified.
- Maintaining information regarding programme system activities to be able to reply to enquiries.
To help resolve fault calls by:
- Provide assistance and initial information to callers.
- Identifying and resolving common problems.
- Documenting solutions.
- Adhering escalation/ elevation processes and procedures.
- Timely and accurate inputting of data into the call logging system.
- Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate person e.g. 2nd Line Systems Administrators, the Operations Support Group etc.
The role is shift based, 4 days on / off pattern (once trained):
- 4 day shifts 07:30 to 20:00 hours
- 4 late shifts 13:00 to 01:30 hours
- 4 night shifts 19:30 to 08:00 hours
What does Leidos need from me?
- Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development.
- Dedication to an ethos of excellent service and the ability to work effectively whilst under pressure.
- Excellent communication and interpersonal skills to meet the needs of a wide range of external and internal service clients and to develop effective working relationships within Leidos, both oral and written.
- IT troubleshooting skills to deal with a wide range of different processes and systems, with the ability to understand a problem by breaking it down systematically into its component parts.
- Commitment to working as a member of a team which replies flexibly to changing pressures and demands.
- An active interest in the development of the Service Desk function and its contribution to the programme.
- Ability to work under pressure to tight timescales.
- Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment.
- Ability to work in the required environment including a satisfactory security clearance.
What technology will I be supporting?
- Unix
- Linux
- Microsoft Windows
- Bespoke Identification software
- Oracle databases
- SQL
- Netbackup
- LANDesk call logging and Service Management tool set
- ServiceNow call logging
- In possession of or able to gain the appropriate security clearance
- ITIL Fundamentals in best practise would be advantageous.
Clearance Requirements:
Clearance to Start: SC
Clearance for Role: SC
What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- ITIL Fundamentals in best practise would be advantageous.