Desktop Services Manager

About The Role Team – IT Operations Working Pattern - Hybrid –3 days + per week in the Vitality London Office. Full time, 37.5 hours per week.  We are happy to discuss flexible working! Top 3 skills needed for this role: A track record of Delivery in an IT Environment  An Innovative mindset, bringing new ideas to the table Be able to manage multiple tasks effectively  What this role is all about: The purpose of this role will be to develop the best possible customer journey for our user base when engaging with our IT Service. This will include managing the daily operations of the 2nd line team including the individual management and leadership of them. You will actively develop relationships with the business to better enable it and to own and drive forward all Desktop involved IT transformation initiatives. Owning, leading and supporting service change activities will be an exciting part of the role where ownership and empowerment will be reliably encouraged and supported. Key Actions Team Management and Leadership – Performance, development, succession, skills management. Including proxying management peers during absence Transformation – Driving people, process and technology forward to change the way we operate in both the Desktop Service space Cross-functional – Promoting work across multiple teams, creating opportunities for shift left and more effective use of capabilities and promoting career pathways Modern Desktop Service – Driving chances to change and improve and working collaboratively on our EUC landscape. Reporting – Responsible for providing accurate information, reporting on a regular basis and to deadlines. You will build complimentary improvement plans to support delivery of the service strategy Ongoing Performance & Continuous Service Improvement - Responsible for representing the 2nd line teams within cross-functional teams. Engaging across IT and the business to improve and define operational processes in order to deliver reliable improvements. ITSM – Understanding and supporting the cross-functional needs for ITSM across people, process and technologyEssential Skills needed to fulfil this role: Proven experience within a Service Desk Manager, EUC Manager, Desktop Manager or significant Team Leader experience Experience leading people both operationally and through business and IT change across a geographically split team Excellent communication, coaching and feedback skills Demonstrable working knowledge around ITIL (v3 or v4), ideally certifications Experience using and supporting the improvement of ITSM tools Excellent and demonstrable management knowledge around modern desktop operations, extending into EUC including but not limited to Endpoint Manager, SCCM and JAMFSo, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance – With its own set of rewards and benefits Life Assurance – Four times annual salaryThese are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! Who We Are At Vitality, everything we do is driven by our core purpose. To make people healthier and to enhance and protect their lives through our market-leading health and life insurance and the Vitality Programme. We empower our members to take control of their wellness and develop long-term healthy habits. Diversity & Inclusion We’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page. Vitality’s approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. About The Company Vitality is a multi award-winning UK insurance brand, here to make the world a healthier, happier place. Apart from offering some of the best cover out there, we help people take control of their health. We also help them get healthier, by giving them great rewards when they do healthy things. As a brand with a challenger mindset, anyone who can show us a better way to do things is someone we want to work with. So when you join us, expect a positive environment and plenty of opportunities to grow your career. You’ll also have some brilliant teammates to support you and a dynamic work schedule to build your skills. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Hybrid and flexible working is also a key part of our organisational setup. So there’s no need to ask. Let’s talk about it at interview stage, so we can make your role work for your lifestyle. #Li-Hybrid Ready to find out if we’re the right fit for you? We can’t wait.   We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. If you are interested, please submit your application as soon as possible