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Vendor Support Administrator

Vendor Support Administrator

Job Title: Vendor Support Administrator
Contract Type: Full Time
Location: Alton, Hampshire
Industry:
Salary: Competitive
Reference: New head
Contact Name: HR
Contact Email: hal@exclusive-networks.com
Job Published: July 09, 2019 14:48

Job Description

The Company

Exclusive Networks is a value-add distributor specialised in the marketing of new security, storage and networking technologies for corporate users.

We act as the local representative for our vendors. We have established and continue to develop our network of resellers and provide promotional, training and technical support for the solutions we market.

 

Job Purpose

As a Vendor Support administrator, you will be an integral part of a successful sales team. You will support the ongoing growth of Exclusive Networks by providing the DC & Cloud Team with accurate quotes, reports, vendor assistance and completion of administration tasks with the goal of achieving margin targets.

 

Accountabilities and Activities

  • To provide a high level of customer service to the DC & Cloud sales and vendor teams

  • Maintaining and exceeding SLA’s for requests and being responsive.

  • Dealing with questions and requests around non-focus vendors

 

 

Person Specification

 

Essential skills for the correct candidate will be:

  • Responsive and efficient

  • Strong communication skills, with good telephone manner

  • Commercially aware

  • Attention to detail

  • Good administrative skills

  • Ability to learn quickly

  • Knowledge of Microsoft Office (Excel & Word)

  • Ability to problem solve, identifying a client’s needs and respond accordingly

Preferred attributes but not necessary are:

 

  • Knowledge of IT Industry – knowledge of our vendors would be excellent 

  • Previous use of Netsuite CRM system

Benefits

  • Commission Scheme

  • Up to 5% matched pension

  • Annual Kick Off broad

  • 23 days holiday

  • A day off for your birthday

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