Application Support Engineer

Are you an Application Support Engineer with vast experience using SQL?  We are looking for an Application Support Engineer to support users, deliver training and managing updates. You will ensure a seamless experience for SIMS users delivering excellent customer service and providing advice.  IntaPeople have partnered up with a leading technology company, who provide exceptional IT support to the educational sector throughout the UK. They are looking to recruit a Application Support Engineer on a permanent basis on a hybrid model, based out of Doncaster. What you will be doing Providing Support on SIMS for multiple customers via telephone and email Delivering superior training to clients and colleagues on SIMS software Keeping all operational documentation up to date Maintaining client infrastructure, including the SIMS and SQL environments, from both an on-prem and cloud perspective Troubleshooting SIMS and SQL performance whilst monitoring the systems (physical and virtual) to ensure any action is taken when required. Liaising with 3rd parties for issues that require a more complex resolution. The experience you'll bring to the team Previous experience of Application Support including SQL Strong organisational skills Experience of delivering high quality effective training End-user experience of school management software is advantageous.  Strong attention to detail Able to successfully analyse complex issues and situations and provide practical solutions. Able to deliver results in administration and data analysis. What you will Receive Hybrid working (2-3 days from home) 25 days holiday + Bank Holidays Excellent opportunities for progression Investment into recognised training courses and certifications Personal Development days Sound like the next opportunity for you. Apply now to be considered, or you can call/email Caitlin on (phone number removed) / (url removed)