IT Service Desk Analyst

Join one of the UK’s leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression.   We are looking for an IT Service Desk Analyst to join our Birmingham office (B26): Contracted to 37.5 hours per week Monday to Friday – shifts between 07:00 - 17:30 Hybrid working offered No bank holiday working requiredBenefits:  25 days holiday plus your birthday day off after 1 years’ service Pension scheme & Life assurance Great online training academy Employee focused company with progression opportunities  As an IT Service Desk Analyst, you will be the 1st line support for the whole company, you will ensure a smooth running of IT systems throughout the business.   Working as part of the IT team, answering calls from colleagues to provide remote access support on a full spectrum of IT problems covering software, hardware, mobile devices, laptops, desktops, printers, and networks. You will need to take ownership of calls, providing excellent customer service to colleagues and understand when to liaise with 3rd party providers to facilitate resolutions where external support is required to resolve the issue. IT Service Desk Analyst - Experience & Attributes: Customer focused, ideally with experience of working on a 1st line service IT desk IT support experience on ERP (Enterprise resource planning) systems Solid understanding of Microsoft packages & Windows environment in a retail/warehouse setting Experience of providing support on Hardware - desktop, laptop, handheld, mobile and telephony. A flexible approach and an ability to work under pressure Embracing of change and new technologies Proactive approach and a natural flair for building relationships with customers  PLEASE APPLY ONLINE TODAY and a member of the team will be in touch   Suitable for: Technical support analyst, information technology specialist, system administrator, IT help desk, network administrator,  desktop support, IT support   Our client believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, they will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK