1st Line Service Desk Engineer

My client is a Yorkshire-bred Managed Service Provider who has been successfully supporting small-to-medium local businesses for over 30 years. They rank highly with customer satisfaction and staff satisfaction. They have a plethora of development opportunities for their staff ranging from paid-for certified qualifications and on-the-job training. Due to a huge winning streak of gaining new clients, they're looking to expand their 1st Line Service Desk team. Read below to find out more: 1st Line Service Desk Engineer Edinburgh/Onsite £20,000 - £26,000 Day-to-Day: Supporting the Service Desk in a 1st Line capacity Collaborating with your team and the escalation team to find a resolution for your clients Supporting their growing base of small-to-medium clients Ensuring infrastructure and critical services are running smoothly. Being the first point of contact for the varied client base Providing technical support in a clear and communicative wayRequired Skills: Active Directory Office 365 Windows Server Networking/Routers/Switches Great communication skills Strong 1st Line IT knowledgeCompany Benefits: A massive focus on mentoring company-wide Appraisals every 6 months - so you know you're on track for your progression plans Paid for certifications 30 days paid annual leave 6 Paid for training days Office shutdown from Christmas Eve to New Year's Day Cycle-to-work scheme Sick payIf you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . obyrne @ in technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy