Senior Technical Support

Job Title: Senior Technical Support Location: Middlewich Hours: Monday to Friday, 9am-5pm. (With 1 week in 4 on call and occasional weekend working). Salary Range: Up to £40,000 dependent upon experience (Plus on call, call out fees). Are you looking for your next Technical Support role? Experience in MSP with a wide range of exposure to every level? Do you have a strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, DNS? Enjoy accurately diagnosing software and hardware faults and being able to resolve a large proportion of client problems via remote networking and client site visits? Experience in working within and supporting a team? Absolute Commercial are currently on the lookout for an experienced Senior Technical Support to work in Middlewich for one of our IT Service and Computer Repair clients. We are looking for a Senior Technical Support that is willing to provide a high standard of customer care to Clients, ensuring their problems are dealt with efficiently. This role also involves extensive use of all currently supported Microsoft Operating Systems and Extensive use of Microsoft Office. The expectation amongst other things is for the Senior Technical Support to provide 1st and 2nd line helpdesk support to customers for hardware, software, audio-visual and telephone equipment. As well as auditing new customers IT and providing reports back to customers, including meeting with them to discuss the audit and findings/recommendations. If you are a Senior Technical Support and are looking for a new environment and challenge, then this could be the role for you. If you are interested in applying, please click “APPLY” or to find out more we welcome you to give one our friendly team a call on (phone number removed)