Technical Support Specialist - GBP 28000

Role: Technical Support Specialist Location: Cheshire / Crewe Salary: Up to £28,000 Reporting to: Technical Manager Overview: Join our dynamic team as a Technical Support Specialist, where you'll play a pivotal role in delivering top-tier IT assistance to our valued clientele. Embrace a vibrant workplace culture that fosters growth and rewards initiative, while enjoying competitive benefits and ample opportunities for career advancement. Key Responsibilities: * Collaborate closely with team members to provide comprehensive support solutions. * Deliver first-line helpdesk assistance to customers, addressing inquiries with efficiency and professionalism. * Conduct on-site installations and offer hands-on support as needed, ensuring seamless integration and optimal performance. * Utilize advanced diagnostic skills to identify and resolve software and hardware issues, both remotely and through site visits. * Uphold a superior standard of customer care, proactively communicating with clients to provide timely updates on issue resolution progress. * Adhere to all company health and safety protocols and policies, prioritizing the well-being of all stakeholders. * Flexibility to undertake additional duties as required by business demands. Personal Qualities and Skills: * Exemplify professionalism in all interactions and tasks. * Demonstrate a strong drive for career advancement and continuous learning. * Display adaptability and a proactive approach to problem-solving. * Exceptional communication abilities, particularly adept in phone and video conversations. * Possess a determined and ambitious mindset, eager to exceed expectations. * Maintain a polished and well-groomed appearance. * Exhibit outstanding punctuality and attendance records. This role is suitable for a candidate who is looking to get into a technical support role. If you are interested then please apply or send your CV to ( sophie . allen @ nextech - group . co. uk)