Senior IT Support Engineer - GBP 40000

Role: Senior Technical Support Location: Cheshire/Crewe Salary: £35,000 - £40,000 Are you ready to elevate your career in IT support? We're on the lookout for a Senior Technical Support champion to join our dynamic team! With a competitive salary ranging from £35,000 to £40,000 (depending on your experience), plus an array of enticing benefits, this permanent role offers the perfect opportunity to thrive and grow. Why Join Us? * Enjoy the flexibility of a Monday to Friday schedule (9am - 5pm), with occasional on-call duties and weekend work (1 week in 4). * Take advantage of a company van (complete with a fuel card for business use) or expensed mileage. * Secure your future with a workplace pension and revel in the convenience of free parking. * Embrace a generous 28 days of annual leave to recharge and explore. Your Responsibilities: * Collaborate with and support our dynamic team, fostering a culture of success. * Harness your expertise to diagnose and resolve software and hardware issues, whether through remote networking or client site visits. * Deliver top-tier customer care, ensuring efficient problem resolution and maintaining clear communication with clients. * Provide 1st and 2nd line helpdesk support across various technical domains, including hardware, software, audio-visual, and telephone equipment. * Embrace flexibility by tackling additional duties as needed, rising to meet evolving demands. * Pursue Microsoft Certifications for IT Professionals, advancing your skills and knowledge base. * Conduct IT audits for new customers, delivering insightful reports and recommendations while engaging with clients to discuss findings. * Uphold my clients health and safety procedures and policies, ensuring the well-being of both customers and colleagues. Your Qualities and Skills: * Exude professionalism and a positive attitude, embodying our commitment to excellence. * Embrace a spirit of flexibility and eagerness to learn, seizing every opportunity to grow. * Demonstrate initiative and problem-solving prowess, thriving in a dynamic environment. * Communicate effectively, both verbally and in writing, maintaining polished presentation. * Showcase stellar attendance and a team-oriented mindset, fostering collaboration and camaraderie. * Possess expertise in networking, firewalls, and routing protocols, with knowledge of Microsoft's portfolio and Virtualisation Technologies. * Navigate with ease through Microsoft Operating Systems and Office applications, leveraging your strong understanding of WAN & LAN networking concepts. * Hold Microsoft certifications (desirable but not essential), demonstrating your commitment to continuous improvement. This role is suitable for a candidate who is looking to get into a senior role but also remain hands on if needed. If you are interested then please apply or send your CV to ( sophie . allen @ nextech - group . co. uk)