IT Infrastructure Support Engineer

Job Title; IT Infrastructure Support Engineer Salary; Circa £35,000 per annum plus benefits Shift Pattern; 08.30 to 17.00 Monday to Friday Our client has built a reputation as the UK’s leading provider of resilient and energy efficient critical physical infrastructure and utility services from the desktop to the server room to the data centre for a range of public sector, SME and corporate clients throughout the UK and Europe. This role will be a blend of office based remote monitoring activity with some physical site visits (approximately 60/40 in favour of office) IT Infrastructure Support Engineer Role; * Provide effective remote monitoring and critical infrastructure support (Temperature/Humidity/Leak Detection etc.) to customers regarding the company's products, ensuring swift issue resolution. * Working on Data Centre-related infrastructure projects including power outages and replacements * Managing complex inter-rack/room cable infrastructure, providing a stable platform for IT infrastructure and desktop connectivity. * Stay updated on the latest technologies within related to the company's product line and industry. * Contribute to enhancing training content on the company's products in the UK. * Collaborate with product management to provide customer perspective on product functionality. IT Infrastructure Support Engineer Candidate; * An IT professional with knowledge and experience from within the BMS/Data Centre environment * Experience in external, site based work desirable * Familiarity with using ticketing systems, commitment to Service Level Agreements (SLAs), troubleshooting and problem-solving skills, strong analytical abilities. * Expertise in IT/IOT technologies like HTML, OPC, SNMP, REST, MQTT, and network management. * Experience with HVAC Controls, Building Automation Systems (BAS) communication protocols such as BACnet IP and MSTP, Modbus, Lonworks would be desirable. * Willingness to travel extensively within the region including some unsocial hours. * Full UK driving licence. IT Infrastructure Support Engineer Benefits; * Basic salary of circa £35,000 per annum plus overtime. * Company vehicle provided for site visits * Laptop and mobile phone * Life Assurance scheme * Group Healthcare scheme * 22 days holiday rising to 25 plus statutory days * Inclusion in Company pension scheme. * Genuine opportunities for progression. If you are interested in the IT Infrastructure Support Engineer opportunity please apply directly through this website or call Jacob Thomas Associates